Polices & Warranty

Carry your gear with confidence

Kargo is dedicated to providing exceptional products that are quality tested and guaranteed against defects in materials and workmanship.

 

Kargo On Going Guarantee

Under the Kargo On Going Guarantee, Kargo will warranty all Kargo branded products under the original purchaser, during its specified time frame listed below, and for products manufactured by Kargo. The warranty terminates if the product’s owner fails to present this Term of Warranty when requesting repairing services from Kargo, under the terms provided herein.

Subject to the limitations and exclusions described in this warranty, Kargo will remedy defects in materials or workmanship by making the necessary repairs within thirty days without charge for parts or labor. In addition, if it is not possible to remedy the defects, Kargo will replace the product, the consumer may elect to receive a refund equal to the purchase price paid for the product, or, a credit to be used toward the purchase of a new Kargo product in the same category.

This Kargo warranty coverage does not, under any circumstances, cover any damage to non-Kargo products used in conjunction with Kargo products.

No warranty is given for defects caused by normal wear and tear, scratches, accidents, modifications or any types of repair other than those authorized by Kargo.

It is important to note that Kargo products are not water proof and no warranties will be given for water defects. This includes but is not limited to Kargo items in and outside of the bags. 

No warranty is given for defects resulting from conditions beyond Kargo’s control including, but not limited to, weather, misuse, overloading, or failure to assemble, mount or use the product in accordance with Kargo’s written instructions or guidelines included with the product or made available to the purchaser.

 

In the event that a product is defective, the purchaser should contact the Kargo dealer directly. 

In the event that the product needs to be returned, a representative from Kargo will provide the purchaser with the appropriate mailing address and any additional instructions. Please note that the purchaser will be responsible for mailing the product to Kargo, with proof of purchase in the form of an original purchase invoice or receipt, and with a detailed description of the defect. The mailing costs will be refunded by Kargo, upon presentation of the related mailing receipts.

Disclaimer of Liability: Repair or replacement of a defective product or the issuance of a refund or credit (as determined by Kargo) is a purchaser’s exclusive remedy under this warranty. Damage to a purchaser’s property or other person is excluded. This warranty is expressly made in lieu of any and all other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose, but excepting the warranties which are expressly provided by law.

Kargo’s sole liability to any purchaser is limited to the remedy set forth above. In no event will Kargo be liable for any lost profits, lost sales, or for any consequential, direct, indirect, incidental, special, exemplary, or punitive damages or for any other damages which were not directly and clearly caused by a defecting product.

This warranty gives you specific legal rights. You may also have other rights which vary based on country or state.